Girl Scouts Resource Hub

Troops and service units that are part of a partner council will have free access to all the features of Cheddar Up’s Team plan. There are no set up or out of pocket fees for the volunteers.

If you’re collecting payments, transactional convenience fees are paid by the payer by default (3.59% + $0.59 for credit card or $0.59 for eCheck). Troop leaders can choose to cover the fees and they will be taken out of the funds sent to the troop or service unit.

If you are the Account Owner, you’ll want to download the app for managing your collections on the go. Apps are available for both iOS and Android products.

No- that’s the beauty of Cheddar Up. Payers can checkout as guests and don’t need to create an account or download an app.

Before withdrawing funds, you’ll be prompted to provide information to validate your identity and prevent fraud. This is for proof of identity only, and not for tax purposes as your troop account will be linked to the council’s tax identification number (TIN).

Once your account is set up, you can go into your “My Account” settings and add a Manager. Adding a Manager will allow you to add additional volunteers who need access to your Cheddar Up account. It will send them an email invitation prompting them to create their account. When they do, they’ll have access to your troop account. Within “My Account” you can set permissions on each Manager that you add, allowing you to decide which collections they should have access to, whether they can create collections, etc. Managers will never have access to withdrawing/transferring funds. Only the primary Account Owner will be able to make account withdrawals/transfers.

Each account can have only one Account Owner. However, you may assign an unlimited number of Managers.

Yes. If you are managing more than one Girl Scout troop or service unit account (and need to withdraw funds to different bank accounts), you will want to create a separate Cheddar Up account for each troop and/or service unit bank account. You will need to use a different email address for each separate Cheddar Up account.

Once a withdrawal is initiated, funds deposit to the linked bank account in 1-3 business days.

Cheddar Up has an optional feature that allows you to add a cash/check payment method to your checkout screen. You can turn on this collection feature within the “Settings” step. You can even provide instructions on where and when parents should deliver the check. You then can personally document when you have received their payment, along with collecting their registration or information and forms online through Cheddar Up.

Collectors can make refunds for their payers as they deem necessary once the funds have cleared and are no longer pending. It can take up to 10 days for refunds to be reflected on a payer’s bank or credit card statement. If there are not enough funds in the Cheddar Up account (for example, if you have already transferred the funds from Cheddar Up to your troop bank account), you will need to pay any refund direct to the payer via offline check from your bank account.