Need Help?
Let's Chat

What is Cheddar Up?

Cheddar Up makes collecting money from groups quick, easy, and fun. Whether it’s a group trip, teacher gift, school fundraiser, or membership dues, Cheddar Up allows users to PAY and COLLECT online with the built-in ability to TRACK and manage group payments. Its friendly, automatic REMINDERS eliminate the unpleasant chore of reminding someone to pay or contribute, and it’s free for the collector ... with an option to pay for free as well.

What does “Cheddar” mean?

Cheddar is slang for money. Who knew!?

What is a tab?

A “tab” is like a bill or IOU. You create a tab to collect money (whether it’s for an event, activity, club or payback), and you pay a tab if you are contributing or paying someone.

Is Cheddar Up secure?

Extremely. All Cheddar Up users' financial-related information and data is encrypted with 256-bit SSL certificate and stored on servers with Level-1 PCI compliance (the most stringent level of PCI compliance available).

Why do you need my DOB (Date of Birth)?

As part of federal "Know Your Customer" regulations, we need to gather some basic information about account holders on Cheddar Up. This helps us ensure that you are an honest-to-goodness person. And, in order to transfer collected funds to an organizer’s account, we must collect the minimum information of full name, date of birth and last four of SSN. Please note that this does not need to be the person who opened the bank account or even the person directly tied to the bank account. It simply needs to be the person managing the Cheddar Up account. It's also important that the date of birth matches the first and last name on the account. If for some reason, we are unable to verify your identity with the minimum amount of information, we may need to request more information.

Will I need to give my SSN (Social Security Number)?

In order to verify the identity of our collectors, federal regulations require that we gather some basic information from the person managing your Cheddar Up account. This typically includes full name, address, date of birth and the last four of SSN. On occasion, if we are unable to verify your identity based on these minimum data points, or if you've collected a large sum, we may need to collect a full SSN. If this is the case, please know that Cheddar Up never sees or has access to this information. Instead, it is immediately passed securely to our payment processor and is only used to verify your identity. If it were up to us, we'd collect as little information as possible. You can be assured that if we request full SSN, it is only because our processor is unable to verify your identity based on the minimal information provided. And the processor is requesting it due to federal "Know Your Customer" regulations. When you enter the last four of your SSN, please know that it should match the first and last name on the Cheddar Up account. If it doesn't match, then we will have trouble verifying your identity and will need to request more information.

Why is some of my money still pending?

If you are showing that some of your collected funds are "pending", this means that while someone has paid you, the funds are still being processed and are not yet ready for withdrawal. If someone pays you via a credit card, those funds are usually available for withdrawal within 1-2 business days. If someone pays you via echeck, it can take up to 3-5 business days for these funds to be available for withdrawal.

I’m going to be collecting a large amount of money on Cheddar Up, is that okay?

Yes. We have many schools and organizations that use Cheddar Up and collect significant amounts of money. We have a technical limitation on amounts over $999,999.99, though we don't impose any other limitations.

How do I get the money that I collected via Cheddar Up?

It’s easy. If you’re collecting into your bank account, once you’re done collecting, from your tab management page, simply click “Withdraw Money”. If you’re collecting into your PayPal account, your funds will be waiting for you in your PayPal account balance.

Do I need to be a registered Cheddar Up user to pay a tab?

No. Anyone can pay a tab even if they are not registered for Cheddar Up via our “pay as a guest” option. With this option, we only need your name and email address, which allows us to track that you’ve paid and send you a confirmation email.

Can I create a tab with multiple amounts (or items)?

Yes! The ability to create a tab with multiple amounts (or items) means that you can use Cheddar Up to collect money for almost anything. Many people have used this feature to collect for: school registration, t-shirts, fun runs, multiple teacher gifts, event registrations, class reunions…the list goes on. It’s like creating your own custom shopping cart in a matter of seconds! The number of items that you can add is endless.

What if someone pays me with cash or check?

Just click “record payment” on your tab management page and add this payer. This allows you to record and track cash or check payments; it will be tracked as a separate line item so you know who paid online and who paid offline. This means no more spreadsheets—it’s all in one place!

Can Cheddar Up be used internationally?

Currently, money collected on Cheddar Up can be withdrawn into either a US or Canada bank account.

Can I collect money into my PayPal account instead of my bank account?

Yes. When you collect on Cheddar Up you have the option to collect into your bank account or PayPal account. You can change your collection method for any new tabs that you create within Account Settings. Collecting into your bank account offers your payers a low, flat echeck payment option (in addition to a credit card option).

How do I edit my tab after I create it?

From your tab management page, simply click “Edit”. Here you can edit all options on your tab.

Can I create a tab with multiple amounts (or items)?

Yes! The ability to create a tab with multiple amounts (or items) means that you can use Cheddar Up to collect money for almost anything. Many people have used this feature to collect for: school registration, t-shirts, fun runs, multiple teacher gifts, event registrations, class reunions…the list goes on. It’s like creating your own custom shopping cart in a matter of seconds! The number of items that you can add is endless.

Can I collect extra information when people pay my tab?

Yes. You can check the “gather additional information” field when creating your tab, which will allow you to add custom fields. Examples of how you might use this feature might include: “What shirt size do you want: S, M, or L?”, “How would you like your donation spent?”, “Provide your address below”, etc.

Can I customize my tab?

Yes. When creating a tab, you have the option to add an image to your tab page to personalize it. You can add up to six images and select one to be your feature image.

Can I attach a file or receipt to my tab?

Yes. You can attach files to your tab pages when creating your tab. Simply click “add attachments”, browse to find the image on your computer, and it will then be uploaded and available for people to view or download from your tab page.

What are the fees?

Collecting on Cheddar Up is always free and payers just pay a low fee (although, if you prefer, you can choose to absorb the fees as the collector). Transactions on Cheddar Up are only $0.45. If people are paying you via an echeck – that’s all they pay. If people pay via PayPal or credit card, there’s an additional 3.5%. For more on this topic, check out our Fees page.

Who pays the fees?

When you create a tab on Cheddar Up, you have the option to either pass the fees on to the payer (which most people do) or absorb them as the collector. Simple as that…you have total control!